Austin Water News

Water Service Interruption – Thursday, April 21

On Thursday, April 21, water will be temporarily shut off for residents on White Rock between Bull Creek and Woodview and residents on Woodview between White Rock and White Horse. Water will be shut off Thursday from 9 a.m. to 1 p.m.  The water shut-off is necessary so that a new water line can be connected to the existing water system.

Affected customers are being notified with a notice left on their front door. Customers are asked to store water for essential uses during this time. We apologize for the inconvenience.

Share this update with neighbors and encourage them to sign up to receive updates at this link.

Austin Energy News

On April 18, Austin Energy published proposed base rate changes, launching a public, open and transparent base rate review process.

The municipally owned utility is adapting to a changing landscape for electric utilities and specific conditions in the Austin area so it can continue to safely deliver clean, affordable, reliable energy and excellent customer service. You can learn more about this process at an upcoming community meeting.

Austin Energy needs a $48 million base revenue increase, based on FY 2021 costs of providing electric service to the community. This represents a 7.6 percent overall base rate increase, though actual bill impacts would vary depending on customer class and use. Winter Storm Uri did not cause this proposed increase. . . .

A typical residential user consumes 860 kWh per month. A residential customer that uses 860 kWh would see an increase of $15.56 to their electric bill, based on proposed rate changes.

Actual bill impacts will depend on use and vary from customer to customer.

You can learn more about the proposed changes by visiting or by registering to attend a community meeting at . . .

  • Community Meetings — Public involvement is essential. You can find online and in-person meetings to attend and ways to make your voice heard. Get community meeting details at
Residential Community Meetings
Date Time Location
Thursday, April 21 7–8 p.m. Zoom Virtual Meeting
Register Here
Tuesday, April 26 6–7 p.m. North Austin YMCA
Register Here
Thursday, April 28 Noon–1 p.m. Zoom Virtual Meeting
Register Here
Saturday, April 30 2–3 p.m. Turner Roberts Recreation Center
Register Here
Tuesday, May 10 6:30–7:30 p.m. Zoom Virtual Meeting
Register Here
Thursday, May 12 7–8 p.m. Dove Springs Recreation Center
Register Here