This information was provided by Emlea Chanslor, Senior Public Information Specialist Senior at the City of Austin, Austin Water, Public Information Office.

Contact Emlea at 512-972-0145 | emlea.chanslor [Email address: emlea.chanslor #AT# austintexas.gov - replace #AT# with @ ]

When will all of Allandale have Smart water meters?

 We are working to install meters to 250,000 residents across the city of Austin over the next four years. Our certified installers, Aclara, set installation schedules each month and notifications are sent to residents in the area once they are set for install. You can also check the map on this website to see if your address is scheduled for installation yet. The map currently only displays addresses where meters have been installed or are currently scheduled.

When will all of Allandale have Smart water meters that are wired and ready to work

By the end of 2025, all of Austin is set to have working smart water meters.

Will we lose water pressure when the electricity fails to power the Smart meters?

 No, the meters will be powered by a battery that typically has a 10-year lifespan, which will be replaced by Austin Water as needed.

Will we receive unmetered water when the electricity fails?

Since the meters and data collectors are battery powered, power outages will not affect the data collection portion of the system.

Will AW use the Smart meters to locate leakage and to determine where repairs are needed immediately?

Depending on the customer’s notification preferences, they can receive an alert of sustained water consumption exceeding normal thresholds, which could indicate a leak. The smart meter will not be able to tell you where the leak is coming from, but it will point out high rates of continuous water consumption.

When will all the water leaks in Allandale be repaired? Is there a schedule?  Where can we find it ?

 Austin Water has several ongoing projects to replace existing water lines in the Allandale neighborhood. These projects are part of the Renewing Austin Program to replace aging infrastructure. Projects are prioritized based on condition of the existing pipe, a history of breaks, taking into consideration the pipeline age and pipeline material in the surrounding area.  Please note that with all water distribution systems, there is always a potential for additional leaks/breaks, but our efforts are focusing on the repeat locations, including pipeline age and material considerations.

The Allandale area has been one of the first priority areas since the Renewing Austin Program began.  Austin Water has scheduled construction in sections to minimize disruption to citizens and avoid having construction throughout the entire area at once.

The projects in the Allandale neighborhood and vicinity include:

Are leaking water lines the cause of broken pavement on Steck near KVUE office and on Burnet Road, next to Lamar Middle School?

 We checked our records for this calendar year and do not show a report of a water line break at or near these locations.

Will AW use the Smart meters to let customers know that they have a slow leak so that it can be repaired before there is a giant water bill?

Yes. Depending on the customer’s notification preferences, they can receive an alert of sustained water consumption exceeding normal thresholds, which could indicate a leak.

Will residents be able to access the Smart meter reading to check on reading accurracy?

The smart water meters will be linked to the My ATX Water portal, where customers will have access to near-real-time water use metrics. To find out more about the portal and the project itself, please head here.