Austin 3-1-1. Your All Day, any
Day, Info Center
Perry Lowe,
Information Referral, Austin 3-1-1

If you have questions about or need
help with your City of Austin services, call Austin 3-1-1.
Ambassadors are available 24/7 including holidays to provide
information on City programs, events and enter service requests for a
variety of issues. Kind, courteous, customer service is the number
one goal of Austin 3-1-1. We are here to help!

Here are a few reasons to call:

  • Information on trash and recycling
  • Malfunctioning traffic lights
  • To report potholes
  • Information about City holidays and
  • To report malfunction Street Lights
  • Information about street closures
  • Non-emergency police matters
  • To report animal issues
  • To report graffiti
  • To report Code Enforcement concerns

In addition, you can submit a number of
service requests online. Just go to to go the
request form. If it is a situation that needs immediate attention or
you can't find the service that you need, just call 3-1-1. 
Can't call 3-1-1?  Use 512-974-2000.

Austin 3-1-1 History
The Federal Communications Commission
(FCC) established the 3-1-1 number in the early 1990s for cities to
use to alleviate non-emergency calls to local 9-1-1 centers. The
Austin Police Department successfully launched 3-1-1 in 2001. In
2004, the Citywide Information Center started taking calls for
several divisions in Public Works, Animal Control and Drainage Field
Operations. Other departments were added and eventually the APD 3-1-1
and Citywide Information merged to form Austin 3-1-1.