Austin 3-1-1. Your All Day, any
Day, Info Center
Information Referral, Austin 3-1-1
If you have questions about or need
help with your City of Austin services, call Austin 3-1-1.
Ambassadors are available 24/7 including holidays to provide
information on City programs, events and enter service requests for a
variety of issues. Kind, courteous, customer service is the number
one goal of Austin 3-1-1. We are here to help!
Here are a few reasons to call:
- Information on trash and recycling
- Malfunctioning traffic lights
- To report potholes
- Information about City holidays and
- To report malfunction Street Lights
- Information about street closures
- Non-emergency police matters
- To report animal issues
- To report graffiti
- To report Code Enforcement concerns
In addition, you can submit a number of
service requests online. Just go to www.austin311.org to go the
request form. If it is a situation that needs immediate attention or
you can't find the service that you need, just call 3-1-1.
Can't call 3-1-1? Use 512-974-2000.
Austin 3-1-1 History
The Federal Communications Commission
(FCC) established the 3-1-1 number in the early 1990s for cities to
use to alleviate non-emergency calls to local 9-1-1 centers. The
Austin Police Department successfully launched 3-1-1 in 2001. In
2004, the Citywide Information Center started taking calls for
several divisions in Public Works, Animal Control and Drainage Field
Operations. Other departments were added and eventually the APD 3-1-1
and Citywide Information merged to form Austin 3-1-1.